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Secure Sockets Layer (SSL) is the standard internet security technology globally.
SSL technology is used to encrypt and protect data transmitted over the Internet supporting HTTP protocol. SSL ensures our eshop users’ access to a valid, "non-fake" site, and prevents data interception or personal data falsification. SSL protocol supported by all major operating systems, internet applications and server hardware of our e-shop as well as EUROBANK. The VeriSign SSL certificates ensure the protection of sensitive data transmitted between servers.
In more detail, our eshop uses SSL protocol with 128-bit encryption (currently the most powerful) for secure on-line trading. In this way, all your personal data, including credit card number, name and address, is encrypted so that it cannot be read or altered during their transmission over the internet. SSL protocol (Secure Sockets Layer) is the new global standard that ensures website verification and data encryption between web users and web servers.
SSL encrypted transaction demand that all data sent between a client and a server be encrypted by the sending software and decrypted by the receiving software, protecting personal data during transmission. In addition, all data sent by SSL protocol, is protected by a mechanism which automatically verifies whether the data has been altered during transmission. The secure transaction system of our eshop is certified by VeriSign.
Privacy Policy
How We Use Your Information
Privacy Policy
ABOUT THIS PRIVACY POLICY
Here at Glossomatheia, we take all personal information you provide us with very seriously. For that reason, we have designed and implemented clear and integrated procedures that will allow us to protect and safeguard all the information we hold about you. All information submitted by you is treated in a confidential and secure way, using technical and organisational measures, and with the most efficient protection of your personal data in mind at all times.
This Privacy Policy intends to help you understand how your personal data are collected, used and processed, as well as to inform you clearly of your rights with regards to the protection of your personal data.
We strongly advise you to spend some time to read and understand how we treat and protect your personal data, and we encourage you to contact us with any questions or queries you may have regarding the protection of your personal data.
Please note that this Privacy Policy applies to all websites and applications provided by Glossomatheia and its group of affiliated companies that allow a direct link to this Privacy Policy.
WHO THE CONTROLLER OF YOUR DATA IS
Glossomatheia is a Language learning school registered in Greece. It is engaged in the provision of a variety of services, including innovative teaching materials and educational services.
All issues in relation to the personal data you provide to us and the way we use them are handled by our branch office in Athens, Greece, which is responsible for the processing of your personal data under the applicable data protection law.
For any question you may have regarding this Privacy Policy, the way we deal with personal data, or if you want to access any of your rights, as set out below, please contact us at the address indicated below:
Or email us at: [email protected]
WHAT KIND OF INFORMATION WE MAY COLLECT ABOUT YOU
Depending on the use of our services and the level of your interaction with us, we may collect any or even all of the following information:
Special Categories of Personal Data
Special categories of personal data include personal information pertaining to medical or health conditions, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union memberships and any information defining sexual orientation of an individual.
Glossomatheia will never request, seek or receive information pertaining to special categories of personal data from you.
HOW WE COLLECT INFORMATION FROM YOU
In most cases this information will be submitted directly by you, after we explain to you what kind of information we require on your behalf and for what purpose we need such information. Any such information may be collected when you are registering and/or using our website, when you order our products and services or when you contact us with a query etc.
Alternatively, we may collect such information about you from third parties, for example, if you choose to register on our website by linking this account to your social media account (such as Twitter or Facebook), in which case you are authorising that third-party provider to share with us certain information about you.
This information may also be collected by a third-party website analytics service provider on our behalf or similar information may be collected by the use of cookies during your visit to our website. For more information on cookies please see below.
HOW WE USE THIS INFORMATION
We will use your information for the purposes listed below either on the basis of:
Indicatively, we may use your information for the following purposes:
What does the term "legitimate Interests" mean
Where we refer to using your information on the basis of our “legitimate interests”, we mean our legitimate business interests in conducting and managing our business and our relationship with you, including the legitimate interest we have in:
Where we use your information for our legitimate interests, we make sure that we take into account any potential impact that such use may have on you. Our legitimate interests don’t automatically override yours and we won’t use your information if we believe your interests should override ours, unless we have other grounds to do so (such as your consent or a legal obligation). If you have any concerns about our processing of data, please refer to details of “Your Rights to the Information We Hold about You” below.
WHO WE MIGHT SHARE YOUR INFORMATION WITH
In connection with the purposes and on the lawful grounds described above and in addition to the recipients of your information as described above, we may share your personal information with third parties that we work with such as:
Please, be informed that we require third parties to maintain appropriate security to protect your information from unauthorised access or processing.
NOTE: Glossomatheia will never sell or transfer without proper authorisation your personal information to any third party.
HOW WE LOOK AFTER YOUR INFORMATION AND HOW LONG WE KEEP IT FOR
We operate a policy of “privacy by design” by looking for opportunities to minimise the amount of personal information we hold about you. We use appropriate technological and operational security measures to protect your information against any unauthorised access or unlawful use, such as:
We will retain your information for as long as is necessary to provide you with the services that you have requested from us or until you withdraw your consent (when we hold your personal data on the legal basis of your consent) or for as long as we reasonably require to retain the information for our lawful business purposes, such as for the purposes of exercising our legal rights or due to a legal obligation or where we are permitted to do so for purposes of academic or research purposes. We operate a data retention policy and look to find ways to reduce the amount of information we hold about you and the length of time that we need to keep it.
You have the right to delete your account at any time and we will comply with such a request by deleting all personal data we hold about you, provided we have no obligation by law to keep them or if we are entitled to keep them on a different legal basis, such as for the purpose of executing an order or if a dispute is open with our company.
INTERNATIONAL TRANSFERS OF YOUR INFORMATION
Any and all personal data we hold is usually stored within the European Economic Area (EEA). In certain circumstances, your information may be processed outside of the EEA, for example if any of our servers are from time to time located in a country outside of the EU, where personal data may not be protected to the same extent they are protected within the EEA. In such a case, we will take all steps necessary to ensure that any of your information is adequately protected and processed in accordance with this Privacy Policy, including but not limited to, using all appropriate cross-border transfer solutions available, such as the European Commission's Standard Contractual Clauses or the EU-US Privacy Shield Framework.
If you require further information on these cross-border transfer options, you may contact us directly using the contact details at the beginning of this Privacy Policy.
YOUR RIGHTS TO THE INFORMATION WE HOLD ABOUT YOU
Informing you about your rights under the Data Protection legislation and facilitating you in understanding and exercising your rights is of great importance to us here at Glossomathea. In this section you can find information about the rights you have and the way you can exercise any of them with Glossomatheia:
You may exercise your rights above by contacting us using the contacting details in this Privacy Policy, or by following the relevant instructions in our email correspondence, especially with regards to the receipt of direct marketing services.
Please note that we may need to retain certain information for our own record-keeping and research purposes or when we are obliged to do so by law. We may also need to send you service-related communications relating to your website user account even when you have requested not to receive marketing communications.
DATA BREACH MANAGEMENT
In the event of a suspected breach relating to personal data and depending on the extent and seriousness of the breach, we will undertake immediately certain actions, including:
We will accordingly request guidance and advice from the Hellenic Data Protection Authority on how to manage data breaches, as well as if and when it is important to inform the subject of the personal data.
ACCESSIBILITY & ACCURACY OF YOUR INFORMATION
We understand and respect your need to keep your personal information accurate and accessible. To that end, we have implemented technological and management processes and policies to maintain and secure the accuracy of all personal data we keep.
Within the scope of the exercise of your rights above, we will provide you with access to the information we hold about you, as well as with the right to rectify or supplement such information. To ensure your personal data’s safety and security, we will take all reasonable measures to verify your identity, such as require the obligatory use of a combination of a username and a password, any Two Factor Authentication tools, if applicable, as well as any other technical means that may be available and appropriate.
16 YEARS OLD OR YOUNGER
We are deeply concerned regarding the protection of personal data of children. Therefore, if you are under the age of 16, you are advised to read this Privacy Policy with your parents or guardian. Please note that if you are under 16 years old, you are NOT permitted to provide us with any of your personal data, except with your parents’ or guardian’s explicit permission. To that end, we may use any technical means available, in order for us to secure that personal data of children under the age of 16 are shared with us in a legitimate and transparent way.
COOKIES
We use cookies to ensure that you get the most out of our website. Cookies are small amounts of information in the form of text files which we store on the device you use to access our website. Cookies allow us to monitor your use of the software and simplify your use of the website. For example, a temporary cookie is also used to keep track of your "session" during your navigation in our website. Without this temporary cookie you would not be able to add products to your shopping bag and purchase books via our website.
Our website may contain content and links to other sites that are operated by third parties that may also operate cookies. We don’t control these third-parties websites or cookies and this Privacy Policy does not apply to them. Please consult the terms and conditions as well as the Privacy Policy of the relevant third-party’s website to find out how that website collects and uses your information and to establish whether and for what purpose they use cookies.
CHANGES TO THIS PRIVACY POLICY
We may make changes to this Privacy Policy from time to time. We will post any changes to our website, so we encourage you to visit and review this section often.
In certain cases, we may notify you of any material changes to this Privacy Policy by e-mail.
General Terms and Conditions
General Terms of Use
Terms and Conditions for use of the webpage
This document and each document printed here, form part of the terms of use of the herein webpage and of the services it offers, and refer to the purchase of products offered by the aforementioned electronic store.
Company's Profile
The web page www.glossobooks.com constitutes the electronic store of the company “Glossomatheia” headquartered in Kantza, Attica, Leontariou St 64, with tax code 035306351, DOY Pallini, Tel: 2106658521, email: [email protected].
Glossomatheia, which for many years has dominated the educational space, offers high quality education material and has created the herein webpage for the purpose of informing its clients, offering them in parallel the possibility of making virtual purchases of company products, according to the terms outlined below :
Acceptance of the Terms of Use of the Webpage
Glossomatheia offers to the users of the herein webpage, of which it is the legal and sole owner, the limited, non-transferrable and personal right of access and use of it and its contents, according to the herein page’s special terms and conditions of use, as well as all the laws that are applied in the specific case.
By accessing this webpage, you are committed implicitly and outright to those terms and conditions, which create a binding contract between you and Glossomatheia, based on which we offer only the use of the aforementioned webpage. Specifically, users are allowed to view, print and install material from the webpage for personal, but not for commercial or classroom teaching purposes and on the condition that the user will not corrupt, remove and alter anything registered on this trademark sign, authorized creation and any other trademark and generally anything related to the protection copyright ruling out any other use, reproduction, public presentation and distribution of this for any commercial or public purpose.
CONTRACT OF SALE AND PURCHASE
The whole of the information and details offered in the present website do not constitute a sales proposal on the part of the company.
The contract of sale and purchase in the herein website will be considered binding only after the completion of the order following the final payment approval and only when the order in question has been accepted on the part of the company through the dispatch of an electronic message which will confirm the purchase and the shipment of the goods.
The aforementioned attached virtual sales contract is regulated under legislation N2251/1994, as it has been amended. Using the herein webpage and in submitting orders of purchase for the company’s products you are confirming that you are over 18 years of age and have complete legal ability to assume the relevant contractual commitments. In contrast, orders of products through the webpage will not be accepted and the company will not bear any responsibility for their completion with the exception of those orders that are submitted by a guardian or the epopevonta of the minor or a contractual unifit respectively.
AVAILABILITY OF GOODS
The sum of all the orders that are submitted through the herein website depend on the availability of the products in that given time frame. The company will make every effort possible for the precise information on the availability of products and will notify you immediately of any possible unavailability of the products upon receipt of your order.
PROCEDURE FOR REALISING AN ORDER
After browsing the page and choosing the products you are interested in through the option “Add to Cart” you will be asked to continue with the completion and confirmation of your order through certain sequential steps which include:
With the final submission of the order based on the above you will receive an electronic message confirming on the part of the company, whereby you will find details of your order, the means of payment and shipping and any other additional information.
The company reserves the right to reject any other order, to remove or alter any product which it has in its website or to declare itself unable to execute the order for any particular reason. In the abovementioned cases in the event that the whole sum or partial amount has been paid by yo,u the company will refund any already deposited amount in full.
PRICES AND MEANS OF PAYMENT
The price of every product is that which is set, periodically, on our website. The prices on the website include the value added tax but do not include the shipping cost, which as detailed in the step “Cost of shipment” on completion of the order, and will be added to the total amount due just prior to the final submission of your order.
The prices are subject to change at any time under the company’s discretion; however any impending changes will not in any way affect any order which has already marked Confirmed Order.
The means of payment which are supported by our e-store include:
Your card will be charged through Eurobank’s secure system.
During the time of purchase you will be redirected to Eurobank for the completion of your order, so that no personal or sensitive data from your credit card remain stored on the Glossomatheia system.
If you opt for this payment method, you will pay the total cost of your order to the courier upon delivery to you.
For the completion of your transaction and for your order to be dispatched, you must after placed your order with the electronic store proceed with depositing the total amount due to one of the following banks:
Bank's name: EFG Eurobank SA
Ac. Number: 0026.0652.43.0100163382
IBAN: GR8202606520000430100163382
Or via VivaWallet's Platform
Note: : After making the bank deposit and for rapid service we ask that you send us a copy of as evidence to the following email: [email protected].
You will receive an email confirming your deposit and processing of your order from our store.
DEFECTIVE PRODUCTS
In the event that a defective product has been delivered to you, you can contact the company stating the reason why you felt the product was faulty and describing in detail the product itself and the flaw you believe it has. The company will give you further instructions on how to return the faulty product, which when received by will be examined in detail, so as to determine its fault. Following this and based on the determination of whether there is a fault you will be contacted the company about a possible replacement of the product or a possible refund of the total amount paid, and any other additional costs incurred (delivery costs, etc.) Any refund of your payment will take place as soon as possible via the same method in which payment was taken and within 30 calendar days from the time that the company has confirmed that the monies will be refunded .
RETURNS POLICY
Right of Withdrawal
According to the standing legal clauses/provisions/legislation, as a client you can at any time within the 14 calendar days from the day after you or a third party carrier appointed by you receives physical possession of the goods, withdraw from the sales Contract (exceptions are referred to below).
After exercising your right to withdraw in accordance with the above, you as the consumer are obliged to immediately return the product without unjustified delays and always within 14 calendar days from the date in which we have received notice of your decision to exercise your right to withdraw and having informed the company of this via the contact form available through the website or via any other convenient way.
In the event of legal withdrawal, you will be refunded the total amount that you deposited for the goods in question, as well as any delivery costs (with the exception of additional costs that are due to your own choice of delivery means that were different to the more economical methods which we offer). The additional expenses that are incurred on account of the return of the goods in question will be borne by you. The company, immediately after taking delivery of the goods and after it has deemed that their condition is satisfactory, according to that which is published in the existing article, will without delay look to return the full amount submitted by you for the goods in question with the same payment methods that were used by the client. Note that we have the right to delay the refund of monies until we have received the goods or until you have provided evidence that the item has been returned
You are responsible for any reduction in the value of the goods due to handling that was unnecessary for you to determine the nature, characteristics and operation of the products.
LIMITATIONS
The right to withdraw from the sales contract is not permitted under the following circumstances:
You cannot cancel the contract when the object of this is the provision of any of the following products:
The right to withdraw from a contract applies only to products returned exactly in the condition in which they were received, without its contents or its original packing having been altered.
In the event that a product is returned, you are obliged to return it with its original packaging and with whatever contents accompanied it.
It is noted that no return will be accepted nor will any amount be refunded if the product has been used after it has been opened or in the event that it has been damaged.
GUARANTEES-RESPONSIBILITIES
The company’s liability with respect to any product purchased from the herein website is limited by the price of the product, unless laid out otherwise under the present Terms and Conditions or under the Law.
Glossomatheia tries to ensure that all the information on this website is accurate, made available “as is”, without guarantees of any sort; no guarantees declared or undeclared are offered that the available content on the webpage is accurate, complete and up to date. Glossomatheia does not offer any sort of guarantee that the webpage or the computer servicing the network is free from viruses or any other type of harmful computer coding and the use of webpage is exclusively the responsibility of the end user.
In addition, Glossomatheia bears no responsibility or commitment for any possible errors or oversights from the herein website and further, neither the company nor its employees nor any of its legal representatives will be held responsible for any kind of damages, direct or indirect; special compensation, expenses, or financial penalties inclusive, but not limited to loss of profits or clientele, loss or damage to property, loss of information or data or any other claims which may arise from the use, reproduction, presentation of the herein webpage or its contents, or of any other linked to the herein webpage.
INTELLECTUAL PROPERTY RIGHTS
All the content on the herein website, including all its text, graphics, options and settings, are (unless declared otherwise) exclusive rights of its creator Glossomatheia as owner and for which the company reserves any type of legal right. Any text, graphix or image bearing the company’s logo or name, which is commercial logos protected by the Greek and European law, and any other commercial logo, can be used only with the necessary user license.
THIRD PARTY CONTENT
Glossomatheia offers links to other webpages under good faith and only for informative purposes. Glossomatheia does not carry any responsibility for the material and content of any webpage linked to its network. The links are offered “as is” without any guarantee, declared or undeclared for the information offered on them.
In addition, with respect to the possibility of offered to users of the webpage to publish their own content sections of it, it is explicitly declared that Glossomatheia does not bear any responsibility for the content published by its users, and which do not necessarily reflect the views of the company. The publication of material on the herein webpage is supported by the fact that the users have all the necessary rights to manage this content and this content will not be defamatory, illegal, threatening, improper or in any way unacceptable. Glossomatheia has absolute authority to review, alter, amend or remove any content published by its users on its webpage.
NOTIFICATION/DISCLOSURES
Any notification, consent, approval, or any other communication or any other communication that is required in the realm of use of the herein website or in the generation of Sales Contract for company products, must be sought in writing and submitted in writing (with a receipt of delivery signed by a duly authorized employee of the company) or it must be sent registered post, facsimile, and when it is sent registered post, it must be considered that it has been duly received by the contracting party 10 days after it has been posted or it must be sent via the communication form offered via the website or sent via e-mail, which must be viewed as having been received by the company 25 hours after the message has been sent.
With the use of the herein website, you agree that the communication and exchange of any information relating the use of the webpage or the purchase of our goods can be done electronically, without this infringing on your personal rights.
NON TRANSFER
The Sales Contract which is attached on the webpage is binding for both parties. The customer cannot assign, allow or in another way offer any interest, benefit or obligation based on the Sales Contract, without the written consent of the company. The company reserves the right to transfer, award by subcontract or assign via another means. a contract or any of its rights or its obligations for any possible aporreoun from this any any time during the duration of the existing Contract, without this encroaching in any way on the legal rights of the client.
FORCE MAJEUR
The company will not be held responsible by the client for delays or failure to execute the Contract/performance of the agreement, if the delay or failure is due to force majeur (which includes but is not limited by) fire, war, embargo, strikes or other labor problems, legal regulations or actions or any other cause beyond the company’s control. If such a delay or failure due to force majeur has duration beyond a period beyond six months, each contracting party has the right to terminate the herein agreement via written documentation toward the contracting party.
RESIGNATION
The inability of the company to fulfill execution of any of the provision of the present terms or of the concluded Sales Contract or to exercise any right under those, then constitute a waiver or wavering reservation of the right to make use of it in any later date. In addition, every such renunciation of any right should not act as resignation from any of the following violations and any rights, authority or appeal or maintained by the company does not constitute any right, power or appeal.
ALTERATIONS
Glossomatheia reserves the right to modify, remove, replace, modify and generally alter the terms of use of the herein webpage without any notification or at any time deemed necessary. Any such changes or alterations will be considered as totally acceptable by the users of the webpage simply by use of it and anartisi of the newly modified terms and communication of these to the public through every acceptable way or means. The aforementioned rights of change, alteration, additions, deletions of the terms of use or even of the operation of the webpage is not subject to any limitations, in terms of duration or any other type and any possible execution of this is not to be considered as bearing any right to damages on the part of Glossomatheia.
TOTAL AGREEMENT – VALIDITY
The current terms and each document referring to them are considered the complete agreement between parties and override all the possible previous agreements, negotiations and commitments. In the event that any provisions of the regulation is considered void or non-enforceable according to the existing Laws and rulesm all of the provisions of the existing terms remain in force.
APPLICABLE LAW –JURISDICTION
The use of the webpage as well as the provisions of the Sales Contract that are attached within it are covered by and according to the Greek Law and any difference that arises from or related to the use of the webpage and the aforementioned Contracts, will be subject to exclusive jurisdiction of the Greek courts of Athens.
COMMENTS – COMMUNICATION
Any comments and criticisms from our customers are dealt with special care by our company and are invaluable for the improvement of the quality of the services we offer. We ask that you use the contact form (/gr/contact) on our website for any issue that you wish to relay to us.
Cookie Policy
Use of cookies by www.glossobooks.com
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. The table below explains the cookies we use and why.
| Cookie | Name | Purpose |
| Cookie preference | cookie-agreedcookie-extras-agreed | These cookies are used to remember a user’s choice about cookies on www.glossobooks.com. Where users have previously indicated a preference, that user’s preference will be stored in these cookies. They have a duration of 100 days. |
| Universal Analytics (Google) | _gat_ga_gid | These cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website and blog, where visitors have come to the website from and the pages they visited. Read Google's overview of privacy and safeguarding data |
| Session cookie | SSESS(+random alphanumeric string) | This cookie is saved only for authenticated users after they login and is deleted when they logout. |
| Browser functionality cookie | has_js | This cookie is saved for all users of www.glossobooks.com for the duration of their session. It lasts until the user closes the tab or the browser and allows the webpage to know whether the user's browser supports the programming language Javascript. |
How do I change my cookie settings?
You can change your cookie preferences at any time by navigating to https://glossobooks.com/content/cookie-settings. You can then adjust the available sliders to ‘On’ or ‘Off’, then clicking ‘Save my cookie preferences’. You may need to refresh your page for your settings to take effect.
Alternatively, most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org.
Find out how to manage cookies on popular browsers:
Google Chrome
Microsoft Edge
Mozilla Firefox
Microsoft Internet Explorer
Opera
Apple Safari
To find information relating to other browsers, visit the browser developer's website.
To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.
Payment Methods
Our e-shop supports the following methods of payment:
The charge on your credit card is made through Eurobank Security Systems (SSL 128 bit encryption).
To complete your purchase, you are transferred to the Eurobank’s secure page so that no sensitive personal data or credit card details are stored in Glossomatheia’s system.
This payment method allows you to pay the total value of the order to the courier service upon delivery of the shipment. There are no extra fees charged for this service.
For payments via bank transfer, please deposit the "Grand Total" of your purchases in the following bank account:
Bank : EFG Eurobank SA
Account Number : 0026.0652.43.0100163382
IBAN: GR8202606520000430100163382
NOTE: Once you have deposited the amount, please email [email protected] a copy of your deposit slip, in order to accelerate the process of your order. You will also receive these details in the email from us confirming your order.
Display and exchange rates of multiple currencies
Shipping
Free Shippng for all Eshop purchases.
Your products will be shipped in 1 to 2 business days after the completion of your order.
The delivery of your products may be delayed during public holidays and exceptional circumstances.
Return Policy
Thanks for shopping at Glossomatheia.
If you changed your mind with your purchase, we're here to help. You can return any of your purchases to us for a full refund.
Refunds
Once we receive your item, we will notify you on the status of your refund after inspecting the item. If the condition of the returned item is approved, we will issue a refund to your original method of payment.
You will receive the credit within 14 working days from the delivery of the returned product. Please, note that delays may occur depending on your card issuer's policies.
Shipping
The shipping costs of the return are not covered by us.
You will be responsible for paying for the shipping costs for any returns you make. Keep in mind that shipping costs are non¬refundable. When you receive a refund, the cost of shipping will be deducted from your refund.
In the event of company or product error, Glossomatheia will cover all the shipping costs associated with the return or replacement of the order.
Digital Products
If you change your mind regarding a purchase of a digital product (i.e. DigiBooks applications and / or downloadable ieBooks and / or Interactive Whiteboard Software) delivered in the form of an activation code or a serial number, we will happily issue you a refund provided you notify us within 14 days of the purchase date.
Please note that for your order to be eligible for return is it mandatory that the activation codes and/or serial numbers you wish to return, are NOT used to download, or activate any digital material. Our tech team will be verifying whether the above conditions are met before issuing the refund and you will be notified accordingly.
